Shipping & Delivery Policy

Effective Date: October 11, 2026

Welcome to Fashioniya. We are committed to delivering your orders in a safe, reliable, and timely manner. This Shipping & Delivery Policy explains how we process, dispatch, ship, and deliver orders placed through our website, https://fashioniya.store.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification, where applicable.

Business days exclude Sundays and public holidays. Orders placed on Sundays or public holidays may be processed on the next business day.

Order processing may take longer during sales, promotional events, high-demand periods, or due to unforeseen operational circumstances.

2. Estimated Delivery Time

After dispatch, orders are generally expected to be delivered within 3–7 business days, depending on the delivery location, courier availability, and other logistical factors.

Delivery timelines are estimates and are not guaranteed. Remote locations, adverse weather, public holidays, courier delays, or other circumstances beyond our control may affect delivery.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the delivery address, order value, package weight, or applicable promotional offers.

If free shipping is offered for a particular order or promotion, the applicable conditions will be displayed on our website or at checkout.

4. Order Confirmation

After placing an order, customers may receive an order confirmation through the contact details provided during checkout, subject to the availability of our communication services.

Customers are responsible for providing accurate and complete information, including their name, mobile number, email address, and delivery address.

Fashioniya may contact customers to verify order details where necessary. Incorrect or incomplete information may result in processing or delivery delays.

5. Order Dispatch and Tracking

Once an order has been dispatched, tracking details may be shared through the customer’s registered mobile number, email address, or another available communication channel.

Customers can use the tracking information provided by the courier service to check the shipment status.

Tracking information may take some time to become available after dispatch, depending on the courier service.

6. Delivery Address and Customer Availability

Customers should ensure that their delivery address and contact information are correct at the time of placing an order.

If the customer needs to update the delivery address, they should contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

Customers should remain available at the provided address or make suitable arrangements to receive the shipment. If delivery fails because the address is incorrect, the recipient is unavailable, or the courier cannot reach the recipient, additional delivery attempts or charges may apply according to the courier’s policies.

7. Delayed, Lost, or Undelivered Orders

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to courier issues, weather conditions, transportation disruptions, incorrect addresses, or other unforeseen circumstances.

If your order has not arrived within the expected delivery period, please contact us with your order ID and registered mobile number. We will make reasonable efforts to check the shipment status and assist you.

Where a shipment is confirmed as lost or undeliverable, we will review the circumstances and communicate the available resolution in accordance with our applicable policies and legal obligations.

8. Damaged or Incorrect Products

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery and provide your order ID, a description of the issue, and clear photographs where applicable.

Eligible requests will be reviewed under our Return & Refund Policy.

For more information, please read our Return & Refund Policy available on our website.

9. Shipping and Delivery for Returned Orders

If a return is approved, the return shipping process and responsibility for return shipping charges will be communicated to the customer according to our Return & Refund Policy.

Customers should not send products back without first contacting us and receiving return instructions, where applicable.

10. Incorrect or Incomplete Shipping Information

Fashioniya is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information supplied by the customer. We will, however, make reasonable efforts to assist in resolving such issues.

Any additional shipping charges resulting from an address correction, re-delivery, or similar situation will be communicated to the customer where applicable.

11. Cash on Delivery

Cash on Delivery (COD) may be available only for eligible orders and delivery locations, if offered on our website.

Where COD is available, the customer must pay the applicable order amount to the delivery partner at the time of delivery. COD availability and any applicable conditions will be displayed during checkout.

12. Contact Information

If you have any questions regarding shipping, delivery timelines, tracking, or an undelivered order, please contact us:

Business Name: Fashioniya
Owner: Priyanka Kumari
Website: https://fashioniya.store
Email: priyankakumari000999000@gmail.com
Phone: +91 8409611853
Address: Laxmipur Sayat, Raghopur, Supaul, Bihar – 852111, India

Please include your order ID when contacting us about an existing order so that we can assist you more efficiently.

13. Changes to This Policy

Fashioniya reserves the right to update or modify this Shipping & Delivery Policy when necessary. Any changes will be published on this page with the revised effective date.

We encourage customers to review this policy periodically.

Thank you for shopping with Fashioniya. We appreciate your trust in our business.