Privacy Policy

Effective Date: October 11, 2026

Welcome to Fashioniya. We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, https://fashioniya.store, place an order, or contact us.

Fashioniya is an online clothing store offering ladies’ clothing, jeans, and other fashion products available on our website.

By using our website, you acknowledge that you have read this Privacy Policy. We handle personal information in accordance with applicable laws and regulations.

1. Information We Collect

We may collect the following categories of information when you use our website.

A. Personal Information

When you place an order, contact us, or submit information through our website, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Information you voluntarily provide through customer support messages

B. Order and Transaction Information

When you purchase products from Fashioniya, we may collect information related to your order, including:

  • Products purchased
  • Order ID and order status
  • Order amount and applicable charges
  • Payment status and transaction reference
  • Shipping and delivery information
  • Cancellation, return, and refund requests

Online payments may be processed by third-party payment service providers. We do not intend to collect or store complete card credentials, UPI PINs, passwords, or other confidential payment authentication information on our website.

C. Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website features and services in use. This may include:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages visited and website interaction data
  • Date, time, and duration of visits
  • Cookies and similar technologies

2. How We Use Your Information

Fashioniya may use the collected information for the following purposes:

  • To process and fulfil customer orders
  • To communicate order confirmations and updates
  • To coordinate shipping and delivery
  • To process eligible cancellations, returns, and refunds
  • To respond to customer inquiries and complaints
  • To verify transactions and help prevent fraudulent activity
  • To maintain website security and functionality
  • To improve our products, services, and shopping experience
  • To maintain business records and comply with applicable legal requirements
  • To send promotional communications where permitted and, where required, with your consent

We aim to collect and use personal information only for legitimate purposes connected with our business and website operations.

3. Online Payments and Payment Security

Fashioniya may offer online payment options through payment service providers enabled on our website.

When a customer makes a payment, relevant transaction information may be processed by the applicable payment service provider, bank, card network, or other payment intermediary to complete and verify the transaction.

Payment providers may handle information according to their own privacy policies and security practices.

Customers should never share their OTP, UPI PIN, card PIN, account password, or other confidential authentication credentials with anyone claiming to represent Fashioniya.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve the browsing experience.

Cookies may be used to:

  • Remember certain website preferences
  • Support shopping cart and checkout functionality
  • Understand website traffic and usage
  • Improve website performance and usability
  • Support security and fraud prevention

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, checkout, or other website features.

The cookies used will depend on the features, plugins, and services enabled on our website.

5. Sharing of Personal Information

Fashioniya does not sell customers’ personal information as a business practice.

We may share relevant information with third parties when necessary for legitimate business operations, including:

  • Payment service providers: To process, verify, and manage transactions.
  • Shipping and courier partners: To deliver orders to customers.
  • Website hosting and technical service providers: To operate, maintain, and secure our website.
  • Customer support and communication providers: To respond to customer requests.
  • Professional advisers and authorities: Where necessary for legal compliance, protection of rights, or the prevention and investigation of fraud.

We aim to limit information shared with service providers to what is reasonably necessary for the relevant purpose.

Third-party service providers may process information under their own contractual obligations, privacy policies, and applicable legal requirements.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, business recordkeeping, dispute resolution, fraud prevention, and compliance with applicable laws.

The retention period may vary depending on the type of information and the relevant legal or operational requirements.

When information is no longer required for a legitimate purpose, we will take reasonable steps to delete it or anonymise it, where appropriate and legally permitted.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

These measures may include access controls, security updates, appropriate website protections, and the use of third-party service providers with relevant security measures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we aim to protect customer information, we cannot guarantee absolute security.

Customers should use secure devices and avoid sharing confidential payment or account credentials.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Raise concerns or submit a complaint regarding the handling of your information

Some information may need to be retained to fulfil orders, resolve disputes, prevent fraud, or meet legal obligations.

To submit a privacy-related request, please contact us using the details provided at the end of this policy. We may need to verify your identity before responding.

9. Children’s Privacy

Fashioniya’s website is intended for customers who can legally enter into transactions under applicable law.

We do not knowingly seek to collect personal information from children in circumstances where parental consent or other legal requirements apply. If we become aware that personal information has been collected inappropriately, we will take reasonable steps to address the situation in accordance with applicable law.

Parents or guardians who have concerns about a child’s personal information may contact us.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services, including payment gateways and delivery services.

We do not control the privacy practices of independent third parties. When you visit or use their services, their respective privacy policies and terms may apply.

We encourage customers to review the applicable privacy information before sharing personal information with third-party services.

11. Marketing Communications

Where permitted by applicable law, we may use your contact information to send updates, offers, or information about our products and services.

You may opt out of promotional communications by following the unsubscribe instructions, where available, or by contacting us directly.

Opting out of marketing communications will not necessarily prevent us from sending essential messages relating to your orders, payments, deliveries, refunds, or customer service requests.

12. Changes to This Privacy Policy

Fashioniya may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated effective date.

We encourage customers to review this page periodically to remain informed about how their information is handled.

13. Contact Information

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.

Business Name: Fashioniya
Owner Name: Priyanka Kumari
Website: https://fashioniya.store
Email: priyankakumari000999000@gmail.com
Phone: +91 8409611853
Business Address: Laxmipur Sayat, Raghopur, Supaul, Bihar – 852111, India

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.

Fashioniya – Your Style, Your Choice.