Return & Refund Policy

Effective Date: October 11, 2026

Welcome to Fashioniya. We aim to provide our customers with a convenient and transparent shopping experience. This Return & Refund Policy explains the conditions and procedures for requesting returns and refunds for purchases made through our website, https://fashioniya.store.

Fashioniya offers ladies’ clothing, jeans, and other fashion products listed on our website. Please read this policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 7 days of delivery, subject to the conditions described in this policy.

A return request may be considered in the following situations:

  • The product received is damaged or defective.
  • The wrong product was delivered.
  • The product received is materially different from its description on our website.
  • The delivered size, colour, or variant differs from the item ordered.
  • Another valid issue is identified and approved by our customer support team under this policy or applicable law.

To help us review your request, please contact us as soon as possible after delivery and provide your order details and supporting photographs, where appropriate.

All return requests are subject to verification and the applicable terms of this policy.

2. Conditions for Returns

To help us assess a return request, customers should ensure that:

  • The product is unused and in its original condition, except where it arrived damaged or defective.
  • Original tags, labels, packaging, and accessories are retained where reasonably possible.
  • The product has not been washed, altered, damaged through customer misuse, or used beyond what is reasonably necessary to inspect it.
  • The customer provides the order ID and a clear description of the issue.
  • Supporting photographs or other reasonable evidence are provided when requested.

For clothing products such as ladies’ wear and jeans, customers should check the size, colour, product details, and fit information before placing an order.

A product will not be rejected solely because its packaging or tags cannot reasonably be retained when applicable law provides otherwise.

3. Non-Returnable Situations

A return request may not be accepted in situations such as:

  • The product has been used, washed, altered, or damaged after delivery by the customer.
  • The return request is submitted after the stated return period, except where required by applicable law or otherwise approved by Fashioniya.
  • The product is returned without sufficient information to identify the order or assess the claim.
  • The customer changes their mind about a product that does not qualify for return under the applicable return conditions.

Minor variations in colour or appearance caused by screen settings, lighting, or photography may occur. However, this does not exclude a valid claim where a product is materially different from its description or otherwise qualifies for a remedy under applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

4. How to Request a Return

To request a return, please follow these steps:

Step 1: Contact Us

Email us at priyankakumari000999000@gmail.com or call +91 8409611853 within 7 days of delivery.

Step 2: Provide Order Details

Include the following information in your request:

  • Order ID or order number
  • Customer name
  • Registered phone number or email address
  • Product name and details
  • Reason for the return
  • Photographs of the product, if relevant

Step 3: Request Review

Our support team will review the information and may contact you for additional details.

Step 4: Follow Return Instructions

If your return is approved, we will communicate the applicable return instructions, including the return address and shipping arrangements.

Please do not send a product back before receiving return instructions from our team.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order ID, a description of the issue, and clear photographs where appropriate so that we can review the claim.

After verification, Fashioniya will communicate the available resolution in accordance with the circumstances, our policies, and applicable law. This may include a replacement, return, refund, or another appropriate remedy, depending on the issue and product availability.

Customers will not be required to accept an unsuitable resolution where applicable law provides a right to a different remedy.

6. Refund Eligibility

A refund may be applicable in the following situations:

  • A return is approved and a refund is the applicable resolution.
  • An order is cancelled before dispatch and payment has already been received.
  • Fashioniya cancels a prepaid order because the product is unavailable or the order cannot be fulfilled.
  • A payment is received but the order is not successfully confirmed, and a refund is determined to be due.
  • Another circumstance qualifies for a refund under this policy or applicable law.

Refund eligibility is assessed based on the order, transaction status, reason for the request, and applicable legal requirements.

7. Refund Process and Timeline

Once an eligible refund has been approved, Fashioniya will initiate the refund through the original payment method wherever supported.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, UPI service, or payment service provider.

We will make reasonable efforts to process eligible refunds promptly. However, we cannot guarantee the exact time a third-party financial institution will take to credit the amount.

If your refund has not appeared within the timeframe communicated by your bank or payment provider, please contact us with your order ID and relevant transaction reference, where available.

8. Refunds for Online Payments

For prepaid orders placed through the online payment methods available at checkout, eligible refunds will generally be initiated to the original payment method.

The refund may be processed through the applicable payment service provider and financial institution.

Customers should keep their order confirmation and payment reference details until the transaction is fully resolved.

Fashioniya will not ask customers to disclose their OTP, UPI PIN, card PIN, password, or other confidential authentication credentials to process a refund.

9. Shipping Charges and Return Shipping

Shipping charges, if applicable, will be displayed or communicated during the purchase process.

Where a return is required because the product is damaged, defective, incorrect, or materially different from its description, Fashioniya will communicate the applicable return shipping arrangements and will not impose return costs contrary to applicable law.

For other approved returns, any applicable return shipping charges will be communicated to the customer before the return is completed, subject to applicable law.

Customers should follow the return instructions provided by our support team to avoid unnecessary delays.

10. Exchanges and Size Issues

If you receive the wrong size or a product different from the size or variant ordered, please contact us within the return period.

Requests for exchanges due to preference, fit, or size selection will depend on product availability and the applicable return conditions.

If an exchange is unavailable, our team will explain the available options under this policy and applicable law.

Customers are encouraged to review the size and product information carefully before placing an order.

11. Order Cancellation and Refunds

Customers may request cancellation before an order is dispatched, subject to our Cancellation Policy.

If an eligible prepaid order is cancelled and payment has already been received, an applicable refund will be initiated according to the cancellation and refund terms.

Once an order has been dispatched, cancellation may not be possible through the standard cancellation process. In such cases, customers should contact us for guidance regarding any available return options.

Please review our Cancellation Policy for complete details.

12. Orders Not Delivered or Returned by the Courier

If an order is not delivered, is returned by the courier, or cannot be delivered because of an address or other delivery issue, please contact our support team.

We will review the shipment status and communicate the available options, which may include redelivery, cancellation, or a refund where applicable.

Any refund will be handled according to the transaction status, relevant policies, and applicable law.

13. Cash on Delivery Orders

If Cash on Delivery (COD) is available on our website, customers may request a return or other eligible remedy according to the conditions in this policy.

Since COD orders may not involve an advance online payment, the resolution for an approved return may differ from that of a prepaid order.

If a refund is due for a COD order, our support team will communicate the process and any necessary information required to complete the refund securely.

14. Fraud Prevention and Verification

Fashioniya may verify order details and supporting information before approving a return or refund.

Requests involving inconsistent order details, suspected unauthorized transactions, or possible misuse may require additional review.

Any verification will be handled in accordance with applicable law, and valid consumer claims will be assessed fairly.

15. Contact Information

For return requests, refund inquiries, damaged or incorrect products, or other assistance, please contact us using the details below.

Business Name: Fashioniya
Owner Name: Priyanka Kumari
Website: https://fashioniya.store
Email: priyankakumari000999000@gmail.com
Phone: +91 8409611853
Business Address: Laxmipur Sayat, Raghopur, Supaul, Bihar – 852111, India

Please include your order ID and registered contact details when contacting us so that we can identify your order and assist you efficiently.

16. Changes to This Policy

Fashioniya reserves the right to update or revise this Return & Refund Policy when necessary. Any revised version will be published on this page with an updated effective date.

Customers are encouraged to review this page periodically to remain informed about the applicable return and refund terms.

17. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our support team using the email address or phone number listed above.

We will make reasonable efforts to review your request and provide appropriate assistance.

Fashioniya – Your Style, Your Choice.