Cancellation Policy
Cancellation Policy
Effective Date: October 11, 2026
Welcome to Fashioniya. This Cancellation Policy explains the terms and conditions for cancelling orders placed through our website, https://fashioniya.store. We aim to provide a transparent and convenient shopping experience for customers purchasing ladies’ clothing, jeans, and other available fashion products.
By placing an order on our website, you agree to the terms described in this policy.
1. Order Cancellation by Customers
Customers may request cancellation of an order before it has been dispatched for delivery.
To request cancellation, customers should contact us as soon as possible and provide the following information:
- Order ID or order number
- Name used while placing the order
- Registered mobile number or email address
- Reason for cancellation
Cancellation requests can be submitted using the contact details provided at the end of this policy.
Please note that submitting a cancellation request does not automatically confirm cancellation. Our team will review the request and communicate the cancellation status to the customer.
2. Cancellation Before Dispatch
If a cancellation request is received and approved before the order is dispatched, we will cancel the order and initiate any applicable refund according to our Return & Refund Policy and the original payment method.
Once an order has entered the dispatch or shipping process, cancellation may not be possible.
Customers are encouraged to contact us promptly if they wish to cancel an order.
3. Cancellation After Dispatch
Once an order has been dispatched, it may not be possible to cancel it through our standard cancellation process.
In such cases, customers should contact our support team for guidance. Any return or refund request after dispatch will be handled according to our applicable Return & Refund Policy.
Customers should not assume that an order has been cancelled unless they receive confirmation from Fashioniya.
4. Cancellation of Prepaid Orders
For orders paid for online through the payment methods available on our website, an approved cancellation made before dispatch will be eligible for a refund, subject to the applicable refund terms.
Once cancellation is confirmed, the refund will be initiated to the original payment method wherever supported by the payment provider.
The time required for the refunded amount to appear in the customer’s account may depend on the bank, card issuer, UPI service, or payment service provider.
Fashioniya does not guarantee a specific refund processing time controlled by a third-party payment provider.
5. Cancellation of Cash on Delivery Orders
If Cash on Delivery (COD) is available at checkout, customers may request cancellation before dispatch by contacting our support team.
Once a COD order has been dispatched, cancellation may not be possible through the standard process. Customers should contact us for further assistance.
Any applicable return or refund request will be handled according to the relevant policies published on our website.
6. Cancellation by Fashioniya
Fashioniya reserves the right to cancel an order in circumstances such as:
- The ordered product is unavailable or out of stock.
- Product pricing or listing information contains a material error.
- The order contains incomplete, inaccurate, or unverifiable information.
- A payment is unsuccessful, declined, or cannot be verified.
- There are reasonable grounds to suspect a fraudulent or unauthorized transaction.
- Delivery cannot be completed because of a service limitation or other circumstances beyond our reasonable control.
If a prepaid order is cancelled by Fashioniya and payment has already been received, an applicable refund will be initiated to the original payment method.
We will make reasonable efforts to inform the customer about the cancellation using the contact information provided with the order.
7. Refunds for Cancelled Orders
Where a cancellation is approved and a refund is applicable, Fashioniya will initiate the refund according to its Return & Refund Policy.
Refunds will generally be processed through the original payment method, wherever supported. The actual crediting time depends on the relevant bank or payment service provider.
Customers who do not receive their refund within the expected timeframe may contact us with their order details so that we can assist them.
For complete information about refund eligibility and procedures, please review our Return & Refund Policy available on our website.
8. Orders with Incorrect Details
Customers are responsible for providing accurate delivery addresses, contact numbers, product selections, sizes, and other required information while placing an order.
If you notice an error after placing your order, please contact us immediately. We will make reasonable efforts to correct the details before dispatch, subject to order-processing and shipping limitations.
Changes to an order may not be possible once it has been processed or dispatched.
9. Duplicate Orders and Payment Issues
If you accidentally place a duplicate order or experience a payment-related issue, please contact our support team with the relevant order IDs and payment details.
If an amount has been debited but the order has not been confirmed, please contact us for assistance. Payment verification and any applicable refund will be handled according to the transaction status and relevant payment provider’s process.
Customers should never share their UPI PIN, OTP, card PIN, password, or other confidential authentication details with anyone claiming to represent Fashioniya.
10. How to Request a Cancellation
To request cancellation or receive assistance regarding an order, contact us using the details below:
Business Name: Fashioniya
Owner Name: Priyanka Kumari
Email: priyankakumari000999000@gmail.com
Phone: +91 8409611853
Website: https://fashioniya.store
Business Address: Laxmipur Sayat, Raghopur, Supaul, Bihar – 852111, India
Please mention your order ID and registered contact details when contacting us so that we can identify your order and assist you efficiently.
11. Changes to This Cancellation Policy
Fashioniya reserves the right to update or modify this Cancellation Policy when necessary. Any revised version will be published on this page with an updated effective date.
Customers are encouraged to review this page periodically to stay informed about our cancellation terms.
12. Contact Us
If you have any questions about this Cancellation Policy, order cancellations, or refunds for cancelled orders, please contact us using the email address or phone number listed above.
We will make reasonable efforts to review your request and provide appropriate assistance.
Fashioniya – Your Style, Your Choice.